Delivery and Returns
Southwest Landrover Delivery Information
IMPACT OF COVID-19 ON OUR DELIVERY SERVICES
We are hard at work getting your orders dispatched from our warehouse safely and on time, however our courier network is struggling to meet demand due to the effects of COVID-19.
We are therefore unable to guarantee when your order will arrive, although most orders are continue to arrive within our usual delivery timescales.
We are also currently scheduling deliveries for Monday-Friday only. We hope to commence Saturday deliveries in due course.
Thank you very much for your patience and we hope you are safe and well.
Place your order by 15:00 Monday-Friday for next day dispatch
Please note we only deliver to mainland UK destinations and the maximum parcel weight for Standard Delivery is 30kg.
We offer a Click and Collect service for larger items, and may be able to arrange delivery of these for an additional charge.
Standard Delivery (1-3 Working Days) Shipping Costs
Shipping costs for Standard Delivery are applied at checkout.
|3kg - 30kg||£12.00|
Parcels over 30kg are not eligible for standard delivery.
For these items we offer a Click & Collect service, and may also be able to provide delivery for an additional fee.
If you would like to discuss delivery of an Oversize Item please get in touch using the information on our Contact page.
Southwest Landrover returns information
Not satisfied? We are happy to help.
Southwest Landrover wants you to have confidence in the way we treat every order you place, so we have a simple policy to put your mind at ease.
In the unlikely event that you are not satisfied with your purchase for any reason, simply download and complete the returns form. The form must be edited in Adobe Reader DC which is available for free. This will enable us to action your request in the most appropriate way, depending on the reason for the return. The details of the relevant categories are below:
Unwanted or incorrectly ordered or unsuitable goods
Goods can be returned within 30 days after your delivery, at your cost. These goods must be new and unused in their original packaging. Please ensure that the product boxes are not marked or defaced. You are entitled to a full refund and this will be issued to the original payment card. We ask you to take care when packing the items for return as we are unable to accept liability for goods damaged in transit and request that you use a method that is either a registered postal service or otherwise insured method.
Damaged or defective goods
Should you feel that your goods are damaged or defective in any way, you are entitled to return these to us within 30 days after your delivery, providing the goods are new and unused. We will issue a refund to the original payment card and provide recompense for postal expenses within reasonable limits upon the items return.
Failed goods under warranty
You are entitled to a return at your cost and claim for items that have failed within their full warranty period after delivery to yourself. You have the option for a replacement product or a refund dependant on the decision of the manufacturer of the item. Faulty items will be accessed by the manufacturer and this may mean that you have to wait a little longer for their decision, which we will accept as the final decision regarding your claim. We cannot accept responsibility for returns that are damaged in transit and request that you use a registered postal service or an otherwise insured method. Southwest Landrover can advise that the warranty given by itself and the manufacturer covers only the item. Labour charges and any other associated costs are not covered.
Dispatch of incorrect items
Occasionally the incorrect item may be sent to a customer. You are entitled to a full refund on return of the unit within 30 days after delivery, as long as the unit is new and unused. Southwest Landrover will refund the postage of such items (within reasonable limits) or we can arrange a collection for you.
Exchanges will be made where the item is available in stock, providing the unit has been returned new and unused. We will await the items return so that we may carry out a few checks in-house to ensure the product is as originally despatched. As a unique benefit of all Southwest Landrover branded products, we will offer an exchange even if the price does not remain the same as when you originally purchased the item, as long as the item is identical. If Southwest Landrover is unable to provide an exchange, a full refund will be actioned to the original payment method used. We expect to credit or refund within 14 days from receipt of your goods. Credit card companies may take additional days to process your refund and we ask that you kindly allow an additional 10-14 days for this to appear on your statement from your card company. If your exchange is urgent and you cannot wait for the return of your goods until being issued with your exchange items, Southwest Landrover will despatch your exchange items and make a charge for these. Southwest Landrover reserves the right to refuse a refund for the goods being returned if they are not new and unused, or if the item clearly shows signs of fitment, misuse and ill-treatment.